Terms of Service

Last updated: 19 July 2026

These terms are an agreement between Autify Digital Ltd ("we", "us"), a company registered in England and Wales (company no. 12782507, registered office: Cumberland House, 35 Park Row, Nottingham, NG1 6EE), the operator of Go2Payments (the "Service"), and the business that registers an account (the "Merchant", "you"). By creating an account or using the Service you agree to these terms. Questions? Email helpdesk@autify.co.uk.

1. The Service

The Service lets you connect your Xero organisation, create payment links and "Pay now" buttons for your invoices, take card payments through your own payment provider, and have the results reconciled back into Xero automatically. It also lets you create standalone payment links and, where enabled, an open "pay now" page for ad-hoc payments — these are recorded in the Service but not in Xero. We provide the software connection only — see section 3 for what we are not.

2. Accounts

• The Service is for business use. You confirm you're authorised to act for the Merchant.
• Keep your registration details accurate and your credentials confidential. You're responsible for activity under your account, including users you invite and the roles you grant them.
• Tell us promptly at helpdesk@autify.co.uk if you suspect unauthorised access.

3. Payments are processed by your own provider

Card payments are processed by the payment provider whose credentials you configure (for example Tyl by NatWest or Lloyds Cardnet). Your agreement for acquiring services is with that provider, not with us: we are not a bank, acquirer, payment institution or money transmitter, and we never hold your funds. Settlement, chargebacks, provider fees and provider compliance requirements are between you and your provider. You're responsible for keeping the gateway credentials you enter accurate and authorised.

4. Your Xero connection

• You authorise us, via Xero's OAuth consent, to access your organisation's data and to record payments, refunds and related entries in line with your use of the Service. Your use of Xero itself is governed by Xero's own terms.
• You confirm you're entitled to connect the organisation and to share the data it contains (including your customers' details) with us and your payment provider.
• You can disconnect at any time from the Service or from Xero's connected-apps settings; we then revoke and delete the connection's tokens.
• You remain responsible for reviewing your accounting records. Automatic reconciliation is a convenience, not accounting advice.

5. Acceptable use

You must not use the Service for unlawful, deceptive or fraudulent activity; to sell goods or services prohibited by your payment provider; to send spam; to infringe others' rights; or to probe, disrupt or overload the Service. We may suspend accounts that put the platform, other merchants or payers at risk.

6. Fees

The Service is currently provided free of charge. Your payment provider's transaction fees still apply and are yours to bear. If we introduce fees for the Service we'll give you at least 30 days' notice, and you may stop using the Service before they take effect.

7. Data protection

Our Privacy Policy explains how we handle personal data. For invoice and customer data we process on your behalf, we act as your processor: we process it only to provide the Service, keep it secure (tokens and gateway credentials encrypted at rest), assist you with data-subject requests where reasonable, and delete it in line with the retention periods in the Privacy Policy.

8. Availability and changes

We aim for high availability but the Service is provided "as is" and depends on third parties (Xero, payment providers, hosting) we don't control. We may improve or change features, and may withdraw the Service with reasonable notice. Scheduled maintenance will be kept to a minimum.

9. Liability

Nothing in these terms excludes liability that cannot be excluded by law (including for fraud, or death or personal injury caused by negligence). Subject to that: we are not liable for loss of profits, revenue, data or goodwill, or for indirect or consequential loss; we are not liable for acts or omissions of your payment provider or Xero, including declined payments, chargebacks or settlement issues; and our total aggregate liability in any 12-month period is capped at the greater of £100 and the amounts you paid us for the Service in that period. You're responsible for the accuracy of the invoices and amounts you present for payment.

10. Termination

Individual users can delete their own login from their profile page at any time; this removes that user only and does not close the Merchant's account, disconnect Xero organisations, or deactivate active payment links. To close the Merchant's account entirely, disconnect your Xero organisations from the Service (or from Xero's connected-apps settings) and email helpdesk@autify.co.uk; we will then deactivate payment collection and handle data per the Privacy Policy. We may suspend or terminate for material breach of these terms, for unlawful use, or where a provider or regulator requires it — with notice where practicable. Records we must keep by law (such as transaction records) are retained for the required period.

11. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a provision is found unenforceable, the rest remain in effect. We may update these terms; material changes will be notified by email or in-app notice at least 14 days before they take effect, and continued use after that constitutes acceptance.